Nothing here limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Changed your mind? 7-day cooling-off (online orders)
Under section 44 of ECTA you may cancel an order placed online, without giving a reason and without penalty, within 7 days after you receive the goods. Return the item unused, with its packaging. The only charge you may carry is the direct cost of returning the goods. We will refund any payment made within 30 days of the date of cancellation.
2. Defective goods – 6-month implied warranty
Under sections 55 and 56 of the CPA, goods must be of good quality, in good working order and free of defects. If an item is defective within 6 months of delivery, you may choose to have it repaired or replaced, or receive a refund. If a repaired item fails again within 3 months of the repair, we will replace it or refund you. This does not cover damage caused by misuse, accidents or normal wear and tear.
3. Wrong item or not as described
If we send the wrong product, or it doesn’t match its description, tell us within 10 business days of delivery and we will collect it at our cost and replace or refund it (CPA section 20 and 56).
4. Hygiene-sensitive items
For health and hygiene reasons, please do not open or try on wigs, hair accessories, fragrance, serums and earbuds if you may want to return them for change of mind – return them with seals intact. This does not affect your rights if the item is defective, unsafe or not as described.
5. How to return
- WhatsApp us on 083 216 6075 or email info@motionkulca.co.za with your order number and reason within the periods above.
- We’ll give you a returns reference and collection or drop-off option.
- Once received and checked, we’ll refund to your original payment method, or repair/replace as agreed.
Returns address
Motion Kulca (Pty) Ltd (eDoD returns), Suite 42 Regus Business Center, Southdowns Ridge Office Park, Irene 0123, South Africa. Please contact us first so we can give you a returns reference.
6. Marketplace orders
If you bought from us on Takealot, Amazon.co.za or another marketplace, please start your return through that marketplace’s returns process. Your CPA and ECTA rights still apply.
7. Complaints
If you are not happy with how we handle your return, you may contact the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za or the National Consumer Commission.
eDoD is operated by Motion Kulca (Pty) Ltd (reg. no. 2015/023575/07). Questions? Call 087 711 0020, WhatsApp 083 216 6075 or email info@motionkulca.co.za.